Why is My Broadcast Not Available
A HockeyTV broadcast may show as UNAVAILABLE on the Schedule page for a number of reasons, some examples follow:
- The game has been canceled.
- The game is not being broadcast.
- The game is being played at a venue that is unable to broadcast.
HockeyTV makes every attempt to get a game broadcast live. We have a formal process we go through before a game which includes contacting the team when their equipment is not set-up. In some cases, the team does not answer — even though it is their ...
What does "No Video Signal/Decklink Mini Recorder" mean when viewing a broadcast?
If you're trying to view a broadcast and you are receiving the message "No Video Signal/Decklink Mini Recorder" (displayed in the image below) this usually is caused by the video cable on-site at the being disconnected from the camera; causing the ...
Visit the Broadcast Partners page to see HockeyTV Broadcast Partners shown on our Elite Network and Community Network. From these pages, you can select any partner logo to view their schedule and see which subscription the league(s) or team(s) you ...
What does "You do not have permission to view this game" mean?
There are a number of reasons why you are seeing the message "You do not have permission to view this game". Below are some steps on how to determine why this message is occurring: You do not have an active subscription and the game is not listed as ...
If you do not wish for a subscription plan to auto-renew on another billing cycle, please follow these steps to cancel your subscription's auto-renewal: Access the Account page from the Navigation Menu. Scroll down to the "Your Subscription" heading ...