What does "No Video Signal/Decklink Mini Recorder" mean when viewing a broadcast?
If you're trying to view a broadcast and you are receiving the message "No Video Signal/Decklink Mini Recorder" (displayed in the image below) this usually is caused by the video cable on-site at the being disconnected from the camera; causing the stream to be interrupted. When this issue occurs, our Broadcast Operation takes immediate action to contact the staff on-site to continue the issue as quickly as possible.
There may be certain times where you are watching a game and have issues with the video. We have a full staff during all live games that monitor for video quality (including when a camera gets disconnected from the streaming device). Typically, we ...
Troubleshoot Video Streaming Issues
HockeyTV video streaming issues can be caused by many factors. By troubleshooting your internet or device connection, you may be able to play your videos again. Please try the following steps: Internet Speed The quality of your home or cell-phone ...
My Video Will Not Load
If you are experiencing a loading screen or an error message for an extended period of time or seeing loading circles, follow these steps to try and resolve the issue. Ensure you are using a supported device and web browser. Confirm the date and ...
Visit the Broadcast Partners page to see HockeyTV Broadcast Partners shown on our Elite Network and Community Network. From these pages, you can select any partner logo to view their schedule and see which subscription the league(s) or team(s) you ...
Important Information for Streaming Live Video
When streaming live video, it is crucial to know your internet speeds. Before trying any troubleshooting steps, be sure that your internet connection itself isn't the problem. Your Wi-Fi could be working but not your ISP. You could be connected but ...