What does "No Video Signal/Decklink Mini Recorder" mean when viewing a broadcast?
If you're trying to view a broadcast and you are receiving the message "No Video Signal/Decklink Mini Recorder" (displayed in the image below) this usually is caused by the video cable on-site at the being disconnected from the camera; causing the stream to be interrupted. When this issue occurs, our Broadcast Operation takes immediate action to contact the staff on-site to continue the issue as quickly as possible.
My Video Will Not Load
If you are experiencing a loading screen or an error message for an extended period of time or seeing loading circles, follow these steps to try and resolve the issue. Ensure you are using a supported device and web browser. Confirm the date and ...
HockeyTV makes every attempt to get a game broadcast live. We have a formal process we go through before a game which includes contacting the team when their equipment is not set-up. In some cases, the team does not answer — even though it is their ...
There may be certain times where you are watching a game and have issues with the video. We have a full staff during all live games that monitor for video quality (including when a camera gets disconnected from the streaming device). Typically, we ...
I'm experiencing buffering and other playback issues
If you are experiencing the following behaviors when viewing a broadcast (freezing, skipping, buffering, connection errors), we recommend the following steps in the order listed below. Try watching HockeyTV again in between each step to see if the ...
Troubleshoot Video Streaming Issues
HockeyTV video streaming issues can be caused by many factors. By troubleshooting your internet or device connection, you may be able to play your videos again. Please try the following steps: Internet Speed The quality of your home or cell-phone ...