Troubleshoot Video Streaming Issues

Troubleshoot Video Streaming Issues

HockeyTV video streaming issues can be caused by many factors. By troubleshooting your internet or device connection, you may be able to play your videos again. Please try the following steps:

Internet Speed 

The quality of your home or cell-phone network can affect how smoothy HockeyTV videos play. The video player supports both SD and HD quality streams. We recommend a minimum dedicated connection of 4000 Kbps (4 Mbps) or above to enjoy HD quality streams. If your download speed is below 4000 Kbps (4 Mbps), you may experience difficulties viewing video. To verify your network connection on the web, we recommend visiting any of the following websites: or 

Follow the below instructions for your device of choice:


  1. If you have too many browser tabs open, close most of them except the one being used for HockeyTV. 
  2. Restart your browser.
  3. Restart your router. 
  4. Restart your computer.
  5. Update your browser to the latest version.
  6. Try an alternate browser. 

Android HockeyTV App

  1. Restart the HockeyTV app. 
  2. Restart your device. 
  3. Turn off and on your mobile data connection.
  4. Clear the HockeyTV app's cache. 
  5. Uninstall and reinstall the HockeyTV app.
  6. Update to the newest version of the HockeyTV app. 
  7. Update to the next version of Android.

Android Mobile Site

  1. Restart your mobile browser.
  2. Restart your device. 
  3. Clear your browser's cache and cookies.

iOS HockeyTV App 

  1. Restart the HockeyTV app.
  2. Restart your device. 
  3. Uninstall and reinstall the HockeyTV app.
  4. Update to the newest version of the HockeyTV app. 
  5. Update to the next version of iOS.

iOS Mobile Site 

  1. Restart your mobile browser.
  2. Restart your device.
  3. Clear your browser's cache and cookies. 

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