Video streaming can put a superior strain on your network than the majority of Internet
tasks. See below for important information on how to improve internet speed while watching HockeyTV content!
Video streaming is one of the most bandwidth-intensive Internet
operations. In general, video streaming requires fast network
connections. Essentially, the higher the video quality, the faster the
network connection must be to stream content properly. If your network
connection is not fast enough to stream video content, you will likely
run into frequent buffering problems and your browser's speed and
performance will slow down.
Browser and Plugins
Outdated plugins such as the Adobe Flash Player, or even an outdated browser, are common causes of speed problems when you stream video.
Websites that enable video streaming now support high quality content
that requires the latest browsers and plugins to work properly. Your
network connection can potentially slow down when streaming video if
your browser or any of these plugins are outdated and incapable of
working with the video sites properly. Install the latest browser
updates and necessary plugins as they are made available to keep up with
the Internet's changing content.
When you search the Internet, your history is stored in a database. This
database includes information such as search and download history,
cookies and auto-fill information. By default, the browser uses this
information to speed up performance. Although browsing history and cache
can improve your network's speed and performance when you stream video,
it can likely cause display problems if the database hasn't been
cleared in a while. If the browser is displaying pages slowly when you stream video, clear your browsing history.
High speed network connections range in speed and performance. If your
network connection isn't fast enough to handle video streaming and
Internet browsing at the same time, consider upgrading to a faster
network connection. Closing other programs and applications that use the
network can free up bandwidth and actually improve network speeds when you stream video, but only to a certain extent. If you don't know what
your network connection speed is, contact your Internet Service Provider
for this information.
To prevent a video from stopping to load, your network component "buffers" the video. This means, it downloads the video ahead of what you are watching so you don't have to wait for more of the video to be received by your player. When the streaming ...
Troubleshoot Video Streaming Issues
HockeyTV video streaming issues can be caused by many factors. By troubleshooting your internet or device connection, you may be able to play your videos again. Please try the following steps: Internet Speed The quality of your home or cell-phone ...
You may have noticed an increase in your monthly or annual subscription billing. Several states in the Unites States have a streaming tax that has now been implemented on HockeyTV. While checking your invoice you will see this listed as a Tax. ...
Important Information for Streaming Live Video
When streaming live video, it is crucial to know your internet speeds. Before trying any troubleshooting steps, be sure that your internet connection itself isn't the problem. Your Wi-Fi could be working but not your ISP. You could be connected but ...
There may be certain times where you are watching a game and have issues with the video. We have a full staff during all live games that monitor for video quality (including when a camera gets disconnected from the streaming device). Typically, we ...