My Video Will Not Load

My Video Will Not Load

If you are experiencing a loading screen or an error message for an extended period of time or seeing loading circles, follow these steps to try and resolve the issue. 
  1. Ensure you are using a supported device and web browser. 
  2. Confirm the date and puck drop time of the game you are viewing. Games that are part of events sometimes run behind. 
  3. If you see the video player display "THIS GAME HAS NOT STARTED YET", it means the stream has not begun yet. Check back approximately 45 minutes before puck-drop.
  4. While holding the SHIFT key on your keyboard, refresh the video page (web browser only).
  5. Close any sites or programs that are running on your computer or network, as these may slow down your Internet connection. 
  6. Close your web browser and re-launch or close the app and re-launch using the HockeyTV App.
  7. Proceed to the bandwidth-check to verify your internet speed.

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