iOS App Troubleshooting

iOS App Troubleshooting

In-App Video Issues
If you are experiencing any difficulties viewing games on the HockeyTV app, you can try the following general troubleshooting steps to see if they resolve the issue. Try watching HockeyTV again in between each step to see if the issue has been resolved. If no improvement is seen, move to the next step. 

1. Check your internet connection. Visit this support article here to verify your internet speeds.
2. Close the app and re-open it again. 
3. Restart your device. 
On certain devices, you can uninstall or reinstall the app.
4. Check whether the HockeyTV app or your device has any pending updates that need to be installed. If so, update the app.
5. Uninstall and reinstall the app.
App not working properly
If the HockeyTV app installed on your Apple device is crashing, or won't open, respond, or work properly, try the troubleshooting steps below. After trying each, check whether it fixed your issue.

1. Force quit the app. For 
iPhone or iPad: Close the app and open it again.
2. Restart your iPhone or iPad. Then open the app to see if it works as expected. 
3. Check for updates. Make sure your device has the last version of iOS. Also, check for app updates. 
4. Delete and reinstall the app.

I can't hear my game's audio
While using the HockeyTV iOS app, the volume of the video is determined by your device's setting, ensure your device is not on Silent Mode

Depending on your model of iPhone or iPad, there may be a hardware mute switch, located on the left side (facing the device) directly above the volume rocket. To hear audio in the app, ensure the ring/silent switch is in-line with the volume rocker and is switched on. Newer models of iPad's do not have the hardware mute switch. To ensure the device is not muted, slide your finger from the bottom edge of the display. As you move your finger up, the 
Control Center appears. Locate the Silent Mode button, which resembles a bell and is red when it's enabled. Once these settings are enabled, the volume for the desired stream will play!

f the issue persists, please submit a ticket here including a description of your issue, which specific device you are using, the iOS version you are using, as well as the version of the app you are using.

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