Important Information for Streaming Live Video
When streaming live video, it is crucial to know
your internet speeds. Before trying any troubleshooting steps,
be sure that your internet connection itself isn't the problem. Your Wi-Fi
could be working but not your ISP. You could be connected but bandwidth could
be low or packet loss high. We recommend a minimum dedicated connection of 4000 Kbps (4 Mbps) or above to enjoy
quality streams. If your download speed is below 4000 Kbps (4 Mbps), you may experience difficulties viewing
streams. To determine your current
bandwidth, check out this free speed test. The results provided will give you a rough
estimate of your upload and download speeds provided by your internet service
provider (ISP). You can run this test in various conditions.
NOTE: Available bandwidth fluctuates all the time,
which is why your internet seems
slower on some days and faster on others. Various
factors affect your connection.
Video streaming can put a superior strain on your network than the majority of Internet tasks. See below for important information on how to improve internet speed while watching HockeyTV content! Network Connection Video streaming is one of the most ...
Troubleshoot Video Streaming Issues
HockeyTV video streaming issues can be caused by many factors. By troubleshooting your internet or device connection, you may be able to play your videos again. Please try the following steps: Internet Speed The quality of your home or cell-phone ...
You may have noticed an increase in your monthly or annual subscription billing. Several states in the Unites States have a streaming tax that has now been implemented on HockeyTV. While checking your invoice you will see this listed as a Tax. ...
There may be certain times where you are watching a game and have issues with the video. We have a full staff during all live games that monitor for video quality (including when a camera gets disconnected from the streaming device). Typically, we ...
To prevent a video from stopping to load, your network component "buffers" the video. This means, it downloads the video ahead of what you are watching so you don't have to wait for more of the video to be received by your player. When the streaming ...