HockeyTV maintains Streaming Operations Centers (SOC’s) during all
live games. The primary purpose of these centers is to monitor the
availability and quality of the stream, video, and audio components of a broadcast. Additionally, HockeyTV personnel provide support to our
partners who are trying to broadcast their games and to end-users, like
you, who may be having issues.
We use both technology and humans to monitor every aspect of the
broadcast—the moment an issue is recognized either an automated or
human-generated report alerts our staff who takes immediate action.
This action typically includes contacting somebody on-site who can
address the issue. Sometimes the issue cannot be resolved—in these
cases a broadcast may be canceled.
As part of our relationship with all our partners, each of our teams
provides us with multiple game-day contacts who are expected to be
available should an issue arise. Often times these people are
volunteers who have multiple jobs and may not be available exactly when
we need them—we always keep trying when an issue needs to be resolved.
Lastly, please remember that the teams are doing their best to put
out a quality broadcast. Some hire professionals and deliver a
broadcast that rivals television-quality while others use local students
and volunteers to fill out their staff. Although they do their best,
sometimes it is not perfect—whenever we reach them they work hard to
resolve their issues and improve your experience.
We are always here to serve you. Please
keep in mind that everybody is doing their best to ensure that your
experience is perfect. But, if it’s not, we want to hear from you!