I’m having troubles submitting my payment information
If you’re having trouble submitting your
payment information, one or more of the following things could be wrong:
- You're using an Unsupported Web
Browser and Device. Please ensure you are using Google Chrome, Firefox, Safari,
or Microsoft Edge to access HockeyTV with the best results. Internet Explorer
or Silk Browser are not supported. If you are using one of these two browsers,
please switch to a supported browser and try again. Also, confirm you are using
a supported device with a supported web browser. PC/Mac, iOS/Android devices
are suggested when purchasing a subscription.
- You're using a Prepaid Card. HockeyTV
is a monthly or yearly subscription service and many pre-paid cards are not
authorized for recurring transactions. You will need a credit card or debit
card to purchase a subscription.
- You're entering the incorrect Billing Zip Code or Postal
you're receiving an error upon entering your billing Zip Code or Postal Code,
it is possible that it may not match what the bank has on file. Please confirm
the correct billing Zip or Postal Code on your bank statement.
- You're entering an Incorrect Security Code. Ensure that sure the 3-digit security code matches the one on the back of your
- You're entering an Incorrect
Expiration Date. Check that
the expiration date you have entered matches the on the back of your card.
Ensure that the card has not expired.
- Try using a different Visa or MasterCard. Try
using another accepted payment method.
- Contact your bank. Lastly,
you can also contact your bank or card-issuer if none of these steps work as
there might be another cause. Once you've done that, try purchasing a subscription again.
Why do I see a message that there’s a problem with my payment method?
This message indicates that HockeyTV was unable to collect a payment because the financial institution rejected the monthly or yearly charge. To resolve the issue, sign in to your HockeyTV account and update or change your payment method. In most ...
Important Information for Streaming Live Video
When streaming live video, it is crucial to know your internet speeds. Before trying any troubleshooting steps, be sure that your internet connection itself isn't the problem. Your Wi-Fi could be working but not your ISP. You could be connected but ...
Change Billing Info
To change your Billing Info, access the Account page from the Navigation Menu. Once on the Account page, under the Profile heading, you can change your Billing Info. Enter the information and select “Update Profile”. NOTE: If you are being billed ...
Why am I seeing multiples or unrecognized charges on my account?
Depending on your HockeyTV subscription plan, you are only charged either once a month or once a year. If you see more charges than you expected, you may be seeing a temporary authorization. We will send an authorization when you update your payment ...
Account and Billing Emails
Communications (such as account notifications or billing information) are considered transactional and necessary for account management. Here are some important emails to look out for: New Subscription Email Sent when you successfully purchases a ...