I'm experiencing buffering and other playback issues
If you are experiencing the following behaviors when viewing a broadcast (freezing, skipping, buffering, connection errors), we recommend the following steps in the order listed below. Try
watching HockeyTV again in between each step to see if the issue has
been resolved. If no improvement is seen, move to the next step.
Check your internet connection
Perform a speed test on your device, then compare your results with our recommendations. Visit this support article here to verify your internet speeds.
Close web browser or the HockeyTV app
Start by fully closing HockeyTV as well as all other programs or apps
running in the background. Then try accessing HockeyTV again.
On certain devices, you can uninstall or reinstall the app. If you are using a web browser, close and re-open your browser.
Perform a reboot
Turn your device on and off again. Or re-open and close your web
browser. You may also try to reboot your modem and router, if necessary.
Wait 30 seconds, then power the devices back up.
Check for an app or system update
To check for HockeyTV updates, visit your device's app store. To check for system updates, visit your device's setting menu.
Clear cache and cookies
You can clear the cache and cookies in your devices setting menu.
Performing this removes temporary files and helps free up space.
Live game issue
If you have tried these steps and the issue is persisting for a live game, please visit our Broadcast Status page. If the live game you are watching has an issue; HockeyTV staff
have become aware of an issue. If your game appears in this list, rest
assured, that we are actively working to resolve the issue. There is no
need to submit a Support Ticket if your game appears on this list.
Troubleshooting Network Connection Issues
Intermittent or weak internet connectivity are one of the most common causes of streaming issues. Frequent re-buffering or loading while viewing a stream generally indicate a slow or interrupted internet connection. We have several troubleshooting ...
To prevent a video from stopping to load, your network component "buffers" the video. This means, it downloads the video ahead of what you are watching so you don't have to wait for more of the video to be received by your player. When the streaming ...
Troubleshoot Video Streaming Issues
HockeyTV video streaming issues can be caused by many factors. By troubleshooting your internet or device connection, you may be able to play your videos again. Please try the following steps: Internet Speed The quality of your home or cell-phone ...
How do I cast video? Via Chrome browser: To start casting visit HockeyTV.com using the latest version of the Chrome browser on your Windows or Apple computer. Sign in to your account and select a video to watch. Once it begins playing select the cast ...
Roku Tips for Best Performance
Roku performance issues can take the form of: Lagging App crashes Reduced video quality Lower frame rate Slow motion video Out-of-sync sound Long buffering time Many of these tweaks will make a minuscule impact on their own, but together they ...