I'm experiencing buffering and other playback issues

I'm experiencing buffering and other playback issues

If you are experiencing the following behaviors when viewing a broadcast (freezing, skipping, buffering, connection errors), we recommend the following steps in the order listed below. Try watching HockeyTV again in between each step to see if the issue has been resolved. If no improvement is seen, move to the next step. 

Check your internet connection

Perform a speed test on your device, then compare your results with our recommendations. Visit this support article here to verify your internet speeds.

Close web browser or the HockeyTV app

Start by fully closing HockeyTV as well as all other programs or apps running in the background. Then try accessing HockeyTV again. 

Uninstall/reinstall

On certain devices, you can uninstall or reinstall the app. If you are using a web browser, close and re-open your browser.

Perform a reboot

Turn your device on and off again. Or re-open and close your web browser. You may also try to reboot your modem and router, if necessary. Wait 30 seconds, then power the devices back up.

Check for an app or system update

To check for HockeyTV updates, visit your device's app store. To check for system updates, visit your device's setting menu. 

Clear cache and cookies

You can clear the cache and cookies in your devices setting menu. Performing this removes temporary files and helps free up space. 


Live game issue


If you have tried these steps and the issue is persisting for a live game, please visit our Broadcast Status page. If the live game you are watching has an issue; HockeyTV staff have become aware of an issue. If your game appears in this list, rest assured, that we are actively working to resolve the issue. There is no need to submit a Support Ticket if your game appears on this list.

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