Account and Billing Emails
Communications (such as account notifications or billing information) are considered transactional and necessary for account management. Here are some important emails to look out for:
New Subscription Email
Sent when you successfully purchases a new subscription. This initial email includes your first invoice.
Sent when a subscription is changed. When the subscription is changed "at renewal", the email is not sent until the subscription renews and the change is made.
Sent when a subscription is either immediately terminated or when a canceled subscription has reached the end of its billing cycle.
Sent when the current billing cycle ends and the subscription is terminated on their account.
Sent whenever a payment is successfully processed.
Sent 7 days prior to inform you of an upcoming subscription renewal.
Change Billing Info
To change your Billing Info, access the Account page from the Navigation Menu. Once on the Account page, under the Profile heading, you can change your Billing Info. Enter the information and select “Update Profile”. NOTE: If you are being billed ...
How do I change my billing date?
To change your billing date, you’ll need to cancel your account and wait for the subscription expire. Once the subscription is expired, restart it on the date you’d like to be billed on. If you cancel in the middle of your billing cycle, the ...
You may have noticed an increase in your monthly or annual subscription billing. Several states in the Unites States have a streaming tax that has now been implemented on HockeyTV. While checking your invoice you will see this listed as a Tax. ...
Why am I seeing multiples or unrecognized charges on my account?
Depending on your HockeyTV subscription plan, you are only charged either once a month or once a year. If you see more charges than you expected, you may be seeing a temporary authorization. We will send an authorization when you update your payment ...
If you didn't receive your reset email
When you make certain updates to your HockeyTV account, we send you an email to help you complete the update. For instance, if you reset your password, or update your email address on your account, we will send you an email. If you can't find the ...