Cancel Auto-Renewal

Cancel Auto-Renewal

If you do not wish for a subscription plan to auto-renew on another billing cycle, please follow these steps to cancel your subscription's auto-renewal:

Access the Account page from the Navigation Menu. Scroll down to the "Your Subscription" heading and select "Disable Auto-Renew" under the Auto-Renew Action heading (displayed in the image below). 



Once selected a message will appear stating: "Are you sure you want to cancel your subscription". Select “No” or “Yes”. Once "No" is selected, you will see that your subscription status is "Canceled" and an expiration date of your subscription will be provided. Additionally, you will be sent a separate email confirming that your subscription is canceled. 



To re-enable your subscription click the "Enable Auto-Renew" button. 

Note: For best results when accessing HockeyTV, please ensure you are using one of our supported web browsers: Google Chrome, Safari, or Firefox.


    • Related Articles

    • Auto-Renewal Policy

      All HockeyTV subscribers are automatically charged monthly or yearly (depending on the subscription pass and the date they signed up) unless action is taken to cancel before the auto-renewal date.  Each user who chooses to subscribe and purchase a ...
    • Cancellation Policy

      You have the option to cancel the automatic renewal associated with your subscription plan at any time. If you do not wish for a subscription plan to auto-renew on another billing cycle, please follow these steps in order to cancel your ...
    • Find your way around HockeyTV

      The way you explore HockeyTV depends on whether you are signed in or not. If you're using a web browser, you'll know you're signed in by selecting the profile icon in the upper right-hand corner. If you're signed in, you'll see your name beside the ...
    • How do I change my billing date?

      To change your billing date, you’ll need to cancel your account and wait for the subscription expire. Once the subscription is expired, restart it on the date you’d like to be billed on. If you cancel in the middle of your billing cycle, the ...
    • Account and Billing Emails

      Communications (such as account notifications or billing information) are considered transactional and necessary for account management. Here are some important emails to look out for: New Subscription Email  Sent when you successfully purchases a ...