prevent a video from stopping to load, your network component "buffers"
the video. This means, it downloads the video ahead of what you are
watching so you don't have to wait for more of the video to be received
by your player. When the streaming video catches up to the point where
the file has been downloaded, there may be a wait. The result is the
"loading" screen and a pause in the streams playback. If the streaming video reaches a point where it has to wait until more
information is downloaded, the video will pause and you will see
rotating arrow or spinning circle in the middle of the video player.
Once the available video stream catches up, the video will begin to play
Sometimes this is the result of a technical problem with the content
provider or your internet service, but it can also be the result of too
many devices in your location using the internet at the same time.
However, most of the time, it is simply a function of your internet
Video streaming can put a superior strain on your network than the majority of Internet tasks. See below for important information on how to improve internet speed while watching HockeyTV content! Network Connection Video streaming is one of the most ...
There may be certain times where you are watching a game and have issues with the video. We have a full staff during all live games that monitor for video quality (including when a camera gets disconnected from the streaming device). Typically, we ...
I'm experiencing buffering and other playback issues
If you are experiencing the following behaviors when viewing a broadcast (freezing, skipping, buffering, connection errors), we recommend the following steps in the order listed below. Try watching HockeyTV again in between each step to see if the ...
Troubleshoot Video Streaming Issues
HockeyTV video streaming issues can be caused by many factors. By troubleshooting your internet or device connection, you may be able to play your videos again. Please try the following steps: Internet Speed The quality of your home or cell-phone ...
My Video Will Not Load
If you are experiencing a loading screen or an error message for an extended period of time or seeing loading circles, follow these steps to try and resolve the issue. Ensure you are using a supported device and web browser. Confirm the date and ...