What does "No Video Signal/Decklink Mini Recorder" mean when viewing a broadcast?
If you're trying to view a broadcast and you are receiving the message "No Video Signal/Decklink Mini Recorder" (displayed in the image below) this usually is caused by the video cable on-site at the being disconnected from the camera; causing the ...
Why is My Broadcast Not Available
A HockeyTV broadcast may show as UNAVAILABLE on the Schedule page for a number of reasons, some examples follow: The game has been canceled. The game is not being broadcast. The game is being played at a venue that is unable to broadcast. If you ...
If you do not wish for a subscription plan to auto-renew on another billing cycle, please follow these steps to cancel your subscription's auto-renewal: Access the Account page from the Navigation Menu. Scroll down to the "Your Subscription" heading ...
You have the option to cancel the automatic renewal associated with your subscription plan at any time. If you do not wish for a subscription plan to auto-renew on another billing cycle, please follow these steps in order to cancel your ...
I'm experiencing buffering and other playback issues
If you are experiencing the following behaviors when viewing a broadcast (freezing, skipping, buffering, connection errors), we recommend the following steps in the order listed below. Try watching HockeyTV again in between each step to see if the ...