Apple TV performance issues can take the form of:
- Lagging
- App crashes
- Reduced video quality
- Lower frame rate
- Slow motion video
- Out-of-sync sound
- Long buffering times
Please see the steps below to improve the performance on your Apple TV to get it running like new again.
Restart your Apple TV
Restart your device by selecting Settings > System > Restart. Alternately, you can force restart your Apple TV by simultaneously holding
the Home and Menu buttons on your remote for
about 10 seconds, until a white light on the Apple TV starts flashing.
Then, release the buttons on the remote to restart the
device. You can also unplug your Apple TV, wait 30 seconds to a minute, and plug it
back in.
Connect to the closest base station
If your Apple TV device is connected to WiFi, and you have multiple base
stations in your home, make sure your Apple TV is connected to the one it is
located closest to for the fastest streaming. If you have recently rebooted the nearest base station, your Apple TV may have
connected to one further away, resulting in weaker signal strength. Rebooting
your Apple TV should allow it to reconnect to the nearest base station.
WiFi vs. Hard-wired connection
Try disconnecting and reconnecting from your WiFi network by going
to Settings > General > Network > WiFi.
Select the name of your WiFi network, then Forget Network.
Reconnect to the network to see if streaming speed improves. Try connecting your Apple TV directly to your router or modem via an Ethernet
cable to see if this improves streaming speed.
Congested internet connection
If other devices on your WiFi network are running downloads, uploads,
updates, or streaming video, this may saturate your internet connection and
cause slower streaming.
Reset your Apple TV's settings
This can sometimes remove corrupt files that may be causing your Apple
TV to run slowly. Go to Settings > General > Reset > Reset
All Settings.
Restore your Apple TV
If none of the above
options improved your Apple TV functioning, you can try Restoring. Please note
after restoring you will need to reconnect to your WiFi network, and you will
be signed out of apps. Go to Settings > General > Reset > Restore. NOTE: Do not unplug your
Apple TV while the Restore is in progress.
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