Apple TV App Troubleshooting

Apple TV App Troubleshooting

If you find your Apple TV is suffering from poor overall performance or you are having issues with our app; you can try restarting the device by going to Settings > System > Restart. Alternatively, if the device is unresponsive you can use the Apple TV remote to force restart the unit. To force restart the Apple TV, simultaneously hold the home and menu buttons. After holding both buttons down for approximately 10 seconds, the white light of the Apple TV device will begin flashing. When this occurs, let go of both buttons and the Apple TV will restart.

If restarting your device does not resolve the issue, try deleting and reinstalling the HockeyTV app. To delete the app, highlight it on the Home screen using your remote, and hold down the touch pad. When the HockeyTV app icon starts to shake, press the Play/Pause button on your remote, and select Delete. After deleting the app, restart your AppleTV device, then visit the App Store and search for HockeyTV to reinstall the app.



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