Android App Troubleshooting
In-App Video Issues
are experiencing any difficulties viewing games on the HockeyTV app, you can
try the following general troubleshooting steps to see if they resolve the
issue. Try watching HockeyTV again in between each step to see if the issue has been resolved. If no improvement is seen, move to the next step.
1. Check your internet connection. Visit this support article here to verify your internet speeds.
2. Close the app and re-open it again.
3. Restart your device. On certain devices, you can uninstall or reinstall the app.
whether the HockeyTV app or your device has any pending updates that need to be
installed. If so, update the app.
and reinstall the app.
App Not Working Correctly
If the HockeyTV app installed on your Android device is crashing, or won't open, respond, or work properly, try the troubleshooting steps below. After trying each, check whether it fixed your issue.
Restart & Update:
1. Restart your device.
2. Check for Android updates.
3. Update the app.
Check for larger app issues:
4. Force stop the app. Select Settings > Apps & notifications > HockeyTV app > Storage > Force Stop.
5. Clear the app's cache. Select Settings > Apps & notifications > Storage > Clear cache.
6. Clear the app's data. Select Settings > Apps & notifications > Storage > Clear storage or Clear data > OK.
issue persists, please submit a ticket here including a description of your issue, which specific device you are using, the Android OS version you are using, as well as the version of the app you are
The HockeyTV app for Android is available for download here or by searching HockeyTV in the Google Play Store. NOTE: the app required Android version 8.0 and up. Once you have downloaded the app, Log In to your account or Sign Up for a new ...
Android TV Troubleshooting
If you are having difficulties with the HockeyTV Android TV app, please try the following steps to resolve the issue: Check your internet connection From the Android TV Home screen, scroll down and select Settings. Under Device, select Wi-Fi. Select ...
iOS App Troubleshooting
In-App Video Issues If you are experiencing any difficulties viewing games on the HockeyTV app, you can try the following general troubleshooting steps to see if they resolve the issue. Try watching HockeyTV again in between each step to see if the ...
Android TV App Navigation
On the Home Screen of your Android TV, select the HockeyTV app and open it. You will then be prompted to Sign In or Sign Up. If you do not have a HockeyTV account already you will need to visit www.HockeyTV.com and to create HockeyTV account. For ...
Android TV Setup
You can download the Android TV HockeyTV app through the Play Store app. To download the app, please follow the instructions below: 1. From the Android TV Home screen, scroll down to the Apps row. 2. Select the Google Play Store app. 3. Browse for ...