Android TV Troubleshooting

Android TV Troubleshooting

If you are having difficulties with the HockeyTV Android TV app, please try the following steps to resolve the issue:

Check your internet connection 

  1. From the Android TV Home screen, scroll down and select Settings.
  2. Under Device, select Wi-Fi.
  3. Select a network and follow the onscreen instructions.
  4. Access the HockeyTV app again.

Ensure your system is up-to-date 

  1.  From the Android TV Home screen, scroll down and select Settings.
  2. Select Device Preferences > About System update > Check now.
  3. Install any available updates, then access the HockeyTV app again.

Restart your device 

  1. From the Android TV Home screen, scroll down and select Settings.
  2. Select About > Restart.
  3. Once the system restarts, then access the HockeyTV app again

Clear your app data and cache 

  1. From the Android TV Home screen, scroll down to Settings.
  2. Select Apps.
  3. Under System apps, select HockeyTV > Clear data > Clear cache.
  4. Then access the HockeyTV app again.

Factory reset your device 

This is a ‘last resort’ if you’ve tried everything else on this list and just aren’t getting the performance you need out of your Android TV. This will uninstall any apps that didn’t come pre-installed and change all your settings back to default, so remember to go through this list again afterwards to change them back.

  1.  From the Android TV Home screen, scroll down and select Settings.
  2. Select Storage & Reset.
  3. Then select the second option, Factory Data Reset.
  4. There may be several options here, depending on the TV box you have. Some options may be Fast ResetFull ResetCancel, or other such choices. For a factory reset, choose the Full Reset option. If the menu doesn’t have this option, choose the one which you think is best.
  5. When you have made a select, one prompt screen may appear. This will confirm that you are sure you want to perform the desired action. Verify to begin the factory reset. 
  6. As soon as your device finishes, then you can start using it again. Ideally, the TV box will perform a lot faster. Also, any problem you may have been experiencing should be gone already.

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