Amazon Fire TV App Troubleshooting

Amazon Fire TV App Troubleshooting

If you are having trouble logging in to the HockeyTV app on your Amazon Fire TV device, you may need to reset your password. Certain password symbols are incompatible with the app for your Amazon Fire TV devices. If you have the symbols “!, %, #, or &” in your password, you may need to change it in order to Sign In. If you have forgotten your password, visit this article here on how to reset it. 

If you are experiencing any loading or formatting issues within the HockeyTV app for Amazon Fire TV, please try the following steps and see if the issue persists:

Uninstall the HockeyTV app 

  1. Use the arrows on your remote to highlight the app on the Home page. 
  2. Press the Menu button (the three horizontal lines) on your remote. 
  3. Select Uninstall

Restart the Fire TV device 

  1. Hold down the Home (house) button
  2. Select Settings > Device
  3. Select Restart.

Reinstall the HockeyTV app

  1. From the Home Screen, click left on your remote to bring up the Search page. 
  2. Search for the HockeyTV app and select Get.
  3. Select Open to launch the app. 

If the issue persists after trying these steps, please submit a support ticket here, describing the issue, including the specific model of Fire TV device you are using.

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